Last Updated on 12/11/20
Review Terms of Service, Privacy Policy, and Community Guidelines

What is management or the company’s role with Frank?

Management is defined by Frank as anyone with direct reports, responsibility in hiring or firing, or in an HR, Legal, or similar role. If a manager is found to have accessed Frank, Frank will pursue all available penalties, outlined in our Terms of Service.

We will never partner with, take money from, or provide data to workers’ companies in any way. Ever. The only interaction Frank has with other corporations is a small number of vendors we utilize to run our service. We have a thorough vetting process with all vendors, including legal review and security audits, and we limit data access so that no vendor has more than required to perform necessary functions.

How are you going to protect workers from retaliation?

Frank is built to give workers control over their privacy by providing tools to manage group admission policies and security preferences. Here’s a brief overview of how that process works:

In order to start a group, the first member of the group must document that they are non-management in a submission form and video onboarding call with Frank. Once a group is created, coworkers can join via invitation from a current group member and are screened for eligibility, authenticity, and trustworthiness. Each member also agrees to Terms of Service, which defines Prohibited Users, and provides clear notice that management attempting to join is a violation of labor law, which Frank will pursue all penalties. Everyone in the group has then completed the same confirmation / validation steps. We seek security via transparency, so there are no anonymous profiles on Frank. See our Privacy Policy. Activity logs are visible in profiles — which is another form of transparency — and the invitation process documents who someone was invited by and who voted to trust the worker. This way, suspicious behavior is visible and can be flagged or reported. See our Community Guidelines.

All of this together is intended to help workers know exactly who they are talking to inside of Frank.

An earlier version of Frank utilized ID verification via a third party software. We made the decision to remove this feature.

Are you competing with unions?

Frank can be used by workers to discuss and determine their path to power. In some cases this may be sending a letter to management via Frank. In others, it could be to contact / involve a union organizer, start a petition (we like, or reach out to a worker center. We are trying to build a platform for worker voice, and enable the workers, collectively, to decide on their path forward.

The mission behind starting Frank arose from Logan (our co-founder) trying to get involved in the labor movement following the election at the end of 2016. He had grown frustrated with his industry (tech), that celebrated itself for innovation and progress — but was actively contributing to growing income inequality and weakening workers rights. He wanted to use his experience to work on this problem, but frankly, knew he didn’t have the background or experience in labor to be helpful. Over the past four years, Logan spent time reading, listening, and meeting with workers, union leaders, rank & file, labor professors, and organizers to learn. And went full-time working on Frank in January 2019.

There have been many voices from the labor movement involved in the building of Frank. We are actively in the process of building our Advisory Board.

What kind of organization is Frank?

How do you plan to make money?

We will only ever test or implement revenue models that are direct and transparent to our customer (workers). We will never partner with, take money from, or provide data to workers’ companies in any way. Ever. We believe this makes our motivations clear — in order to hire and pay our team, to invest in the product, and survive as a service we must provide real and ongoing value to our paying customer (workers).

The reputation of the tech industry, and the explicit goal for many, is to move fast, break things, be a billion dollar IPO or be acquired… but we aren’t trying to be a “tech startup” or “typical Silicon Valley”. We’re proudly Chicago based. We seek to be a sustainable company, providing a product of value, for a mission and purpose we can dedicate our working lives to.

Who are your backers / investors?

Our privilege and our backgrounds in tech made it possible to raise funds for this product’s mission — but it wasn’t easy. We held meetings with over 150 potential investors — from venture capital, to impact focused investors, unions, and private individuals.

Our lead investors are Hyde Park Venture Partners, Starting Line, Hyde Park Angels, and Shomik Dutta from Higher Ground Labs. Note: Our investors have no influence or access to internal data, nor to any worker or group information. All activity on Frank is completely confidential.

Feedback and additional questions welcomed:

We’re Frank, the platform for worker voice.

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